FAQs

How do you gather your data?

DiscoverOrg has developed one of the most comprehensive and thorough research processes in the industry. Our team of highly trained in-house analysts gathers all information directly from the companies. Research is primarily conducted through phone interviews and other primary research methods. This direct method of data acquisition allows us to provide you with the most accurate information possible.
What DiscoverOrg does not do is crawl the web for outdated news articles featuring IT decision makers, nor do we integrate other list services. DiscoverOrg's proprietary research method enables us to gather information efficiently and accurately.

Do you just integrate other available lists?

No. DiscoverOrg does not pull, buy, or scan for information from other lists, databases, or sites. All of our information is gathered from the primary source of information, the companies themselves. DiscoverOrg customers can rest assured that they will never receive second-hand information. This ensures our customers that they are receiving the most accurate and up to date information possible.

How fresh is the contact information?

DiscoverOrg employs a rigorous and constant verification system. Every contact in our database is touched for verification by our analysts at least once every 90 days. All aspects of our contact information including; e-mails, phone numbers, titles, etc. is verified with each company. In addition to our team of analysts, DiscoverOrg's dynamic database allows clients to connect directly with our analysts to report errors and request updates.This direct contact system allows our analysts to research errors immediately and have them fixed within 24 hours.

Is DiscoverOrg data compatible with other platforms?

DiscoverOrg data is compatible with tools such as SalesForce, Oracle, SAP, ACT, and Microsoft Excel. DiscoverOrg's goal is to be compatible across all platforms and systems adding to our already very user-friendly approach.

Are you adding contacts?

We are dedicated to providing our customers with new information and continuously growing our database. Even now, researchers are adding new contacts at an average of 750-1500 a month.

Is this just a list service?

No. DiscoverOrg's database is constantly being updated with new contacts. The database is a yearly subscription service that provides you access to the data 24 hours a day, 7 days a week, for an entire year. Our Org Charts are created dynamically and are constantly being manipulated and updated.

Do you provide anything more than just contacts?

In addition to basic contact and title information DiscoverOrg also provides easy to read organizational charts that clearly depict reporting structure. Our org charts enable sales teams to get a better understanding of each company's specific decision making process. Each chart also includes a robust profile and background on the company including an overview of the IT Department, the technologies currently deployed, and IT Infrastructure Overview.

How do I access the contact information?

Clients are provided with usernames and passwords to our on-demand real-time software platform.  Once in the database, clients can search or browse the database for specific contacts.

Is there a limit to how many users are allowed access?

No.One great thing about DiscoverOrg's service is that we understand the sales process. We do not limit the number of users enabling teams to have individual access and increase productivity.